Frequently asked questions
A few of our most frequently asked questions are answered below, please do not hesitate to contact us if there is anything else we can help you with.
Q. Does the scope of the Scheme's approval extend to repairs and sales?
Unfortunately not, the scheme simply approves workshops within membership for their ability to carry out routine annual servicing and service related repairs of the complete touring caravan and the habitation unit of a motorhome. It does not cover sales, the fitment of aftersales items, body repairs or storage.
Q. Why do I need to have my touring caravan/motorhome serviced?
Your leisure vehicle needs to be regularly serviced to ensure roadworthiness and the habitation areas need regular inspections to make sure there has been no deterioration. If your leisure vehicle is under warranty, it will require servicing within a stipulated time for that warranty to continue.
Q. How often should I have my touring caravan/motorhome serviced?
Leisure vehicles should be serviced on an annual basis - even if a touring caravan or motorhome is used only a couple of times a year. (Lack of use can cause its own problems)
If you intend to tour a great deal, especially in areas where the roads are not well surfaced, then it is worth considering more than one service per year. Poor roads can adversely affect tyres, suspension, bodywork and fittings etc.
Q. Do you guarantee the quality of your members work?
As an approval scheme AWS guarantee that all member workshops are continuously monitored and independently assessed annually to ensure they continuously meet the schemes strict criteria whilst abiding by the Terms and Conditions and Code of Practice. However, as independent businesses our members still remain totally responsible for the day to day operation and the quality of the work they carry out.
Q. Does the Scheme cover servicing of a motorhome base vehicle?
The Scheme only covers the habitation part of a motorhome due to the specialist knowledge and skills required to work on modern day motor vehicles. Some workshops offer a full service relating to both habitation and base vehicle, contact them directly to find out if they offer a base vehicle service.
Q. Why are the workshops no longer carrying out probe style water ingress (damp) test?
All touring caravans and motorhomes require testing for water ingress (damp) at point of annual service in order to maintain the warranty albeit visually or with testing equipment. However, in light of the newer construction methods and materials used, the testing requirements may vary. Please refer to your workshop for more information on the specific manufacturer requirements of your particular unit.
Q. I have a motor mover, will it be covered under a routine AWS service?
While a workshop would be expected to perform a basic function and safety check (to highlight fundamental safety issues), motor movers and other optional items are not a standard element of the AWS specification caravan service. The same would be true of other optional fitments (e.g. air conditioning units). Checking/servicing/maintenance of such items may be included as an additional, chargeable service option - ask your workshop.
Q. How often should I get my tyres changed?
The Approved Workshop scheme recommends that you should have your tourer tyres changed every seven years. This is in line with the British Tyre Manufacturers Association (BTMA) guidelines.
Q. How important is it to service a gas-fuelled appliance?
Carbon monoxide poisoning is a real danger - in the home and in a leisure vehicle. So owners should have their motorhome or tourer's gas appliances serviced annually by a competent gas engineer and should consider using an audible carbon monoxide alarm.
Q. My supplying dealer does not have an Approved Workshop. Is this a problem?
Whilst all major UK manufacturers recognise and support the Approved Workshop Scheme and indeed encourage all of their dealerships to become AWS, if they are not one of our members you will probably find that there is formal agreement between the dealership and the manufacturer directly to carry out servicing and repairs. If in doubt please check with the manufacturer directly.
Q. What do I do if I am not satisfied with the service received?
Every workshop in the scheme has demonstrated a positive approach to customer complaints and has in place a clear and simple customer complaints procedure. However, in the unlikely event of a more serious complaint that is not resolved in this way, the Approved Workshop scheme operates an Informal Dispute Resolution Service (AWSIDRS), which is free to the consumer, to help resolve disputes.